Privacy policy

Privacy policy

Privacy

This Privacy Policy governs the manner in which www.siamayachocolate.com collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.siamayachocolate.com website (“Site”). This privacy policy applies to the Site and all products and services offered.

Communication to End User

www.siamayachocolate.com will contact you via email, Facebook chat, Line, and telephone only. We will email first and indicated email subject and referral code for purpose of contact. Contact us page provides our email and telephone number as well as other means with which you can reach us. We will respond to you as soon as possible. Normally, we will reply within 24 hours.

Visit www.siamayachocolate.com

Visitors can view products and services of www.siamayachocolate.com without giving information to us. If you would like to receive our newsletter, you can subscribe from our website. If you would like to unsubscribe, simply email us at sales@siamayachocolate.com.

We regularly update our website. We may use some tools to track visitors’ behavior to understand and improve our website. We collect data as indicated; 1) date and time of visit (2) page view (3) duration of visit (4) search query (5) internet service provider (6) link in and out before arrive to our site.

We use Cookies to automatically collect information when you visit our Site or use our Services. A cookie is a small file stored on your device. Cookies help analyze web traffic and remember your preferences. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Collection and Storage of Personal Data

Siamaya Craft Co., Ltd. uses your contact, delivery, order and payment information to process purchases, arrange delivery and answer inquiries. We share information with Shopify, Stripe, delivery companies and service providers that help us operate our store.

You may provide the following information when you make a purchase.

  • First name – Last name
  • Address
  • Email, Telephone number, Fax
  • VAT registration number

www.siamayachocolate.com will keep your personal data confidential. Order information is encrypted during transmission using industry-standard SSL (Secure Sockets Layer) technology.

Disclosure of Personal Information

Shopify hosts our store and processes personal information when you browse or buy from us. Shopify also uses information about your interactions with our store, other merchants and Shopify to improve services, personalization and advertising. Your information may be processed outside Thailand, including in the United States. See Shopify's Consumer Privacy Policy and privacy portal for details and choices.

Security Procedures for Security of information

www.siamayachocolate.com will maintain strict security standards to the purpose of protecting damage or access your personal information without permit.

Cookies

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file stored on your device. Cookies help analyze web traffic and remember your preferences. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

For privacy questions, or to request access to, correction or deletion of your information, email sales@siamayachocolate.com. You can also contact us to withdraw marketing consent. We may need to verify your identity before handling a request. We will respond in accordance with applicable law.