Shipping policy

Shipping in Thailand

Website orders ship anywhere in Thailand. Delivery is free on orders of 800 THB or more after discounts. For orders below 800 THB, delivery costs 200 THB. Free delivery is applied automatically at checkout.

We ship Monday to Friday, not at weekends or on public holidays. Orders paid by 12:00 noon on a working day ship the same day. Orders paid later ship the next working day, so an order paid on Friday afternoon ships on Monday. Every parcel comes with a tracking link.

After dispatch, delivery takes:

  • Bangkok: 1 to 2 business days
  • Other provinces: 1 to 3 business days
  • Islands and the far south: longer. We confirm the time and cost with the courier for each order.

Packed for the heat

We pack every parcel for hot weather. If your order arrives melted or damaged, reply to your order confirmation email with photos and we will replace it at no cost. This does not cover parcels left unattended at your request, for example in a lobby.

Free pickup at our shops

You can collect your order for free at any of our shops in Chiang Mai, or at Siamaya Song Wat in Bangkok. Our checkout does not offer pickup, so please order pickups by chat, by email to shop@siamayachocolate.com, or by phone on 099 909 5459 (Monday to Friday, 9:00 to 17:00, ask for Ment). We will have your order ready, and you pay at the counter. Shop addresses and hours are on our Contact page.

Shipping outside Thailand

Our website ships within Thailand only. If you live abroad, email sales@siamayachocolate.com and we will quote the total cost, including international shipping by DHL or FedEx. Import duties and taxes are paid by the buyer.

Returns & refunds

Orders that haven’t been paid can always be canceled. Simply contact us by email, phone, or chat, and we will cancel your order.

Orders that have been paid, but not yet delivered to you may be canceled and refunded under certain circumstances, see below:

  • Product has not been shipped yet: can be canceled and refunded (minus bank transfer fee).
  • Product is currently in transit and we have sent you the tracking code: cannot be canceled.

Orders that have been paid and delivered cannot be canceled. Refunds are not given if the product does not satisfy the expected flavors or quality.

Should the product on delivery be out of date, or have turned foul, we will resend a similar product upon receiving sufficient proof in the shape of images and/or other information.

Approved card refunds are returned to the card used for payment. After the refund has been issued, it usually takes 5 to 10 business days to appear, depending on your bank. Some refunds appear as the original charge disappearing instead of a separate credit. If you have not received your refund after 10 business days, contact us so we can help trace it. For payments made by bank deposit, contact us to arrange the refund.

For chocolate that arrives melted or damaged, see our shipping policy for replacement conditions.